What states do you see clients in?

We're licensed in Massachusetts, Vermont, Connecticut, and North Carolina. You need to be physically located in one of these states at the time of your session.

Is this therapy in-person or telehealth?

Telehealth only — all sessions happen virtually, wherever you are within one of our four licensed states.

Who do you work with?

Adults age 20 and up. We don't see minors.

Do you take insurance?

Our insurance panels vary by state. In Massachusetts, we're in-network with Blue Cross Blue Shield (BCBS), Aetna, Optum, and Point32Health (Harvard Pilgrim and Tufts Health Plan Commercial). In Vermont, Connecticut, and North Carolina, we're generally only in-network with Blue Cross Blue Shield, which is typically valid across state lines. We recommend calling your insurance company directly to confirm your specific coverage before scheduling your consultation.

What if you're not in-network with my insurance?

You can pay out of pocket and request a superbill to submit to your insurer for possible out-of-network reimbursement. Call your insurance company to ask about their reimbursement process before your first session.

Is there a consultation before I start?

Yes. We do a consultation before you begin as a client, so we can talk through what you're looking for and make sure it's a good fit before your first full session.

How long are sessions?

53 minutes for individual therapy, case management, executive functioning/body doubling, and most groups.

What's your cancellation policy?

We require 48 hours' notice to cancel or reschedule any session. This applies practice-wide, whether you're paying privately or billing through insurance.

What happens if I miss a session without notice?

A no-show fee of $200 applies to sessions missed without the required 48 hours' notice.

What is your self-pay rate?

$200 per individual session; $50 per group session.

Will I get a Good Faith Estimate?

Yes. If you're paying out of pocket, federal law entitles you to a Good Faith Estimate of expected costs before you begin services. We'll provide this as part of getting started.

FAQ | Online Therapy MA, VT, CT & NC | The Rainbow Initiative

Common
Questions

- Massachusetts
- Connecticut
- North Carolina
- Vermont
Yes, our insurance panels vary by state. In Massachusetts, we're in-network with Blue Cross Blue Shield (BCBS), Aetna, Optum, and Point32Health (Harvard Pilgrim and Tufts Health Plan Commercial). In Vermont, Connecticut, and North Carolina, we're generally only in-network with Blue Cross Blue Shield, which is typically valid across state lines. We recommend calling your insurance company directly to confirm your specific coverage before scheduling your consultation.
You can pay out of pocket and request a superbill to submit to your insurer for possible out-of-network reimbursement. Call your insurance company ahead of time to ask about their superbill process — including what documentation and billing code they'll need, and what portion of the cost they'll cover. If your insurance company asks for our provider numbers: Individual (NPI Type 1): 1265803332 · Organization/Group (NPI Type 2): 1487513370.

Telehealth only — all sessions happen virtually, wherever you are within one of our four licensed states.
Adults age 20 and up. We don't see minors.
Yes. We do a consultation before you begin as a client, so we can talk through what you're looking for and make sure it's a good fit before your first full session.
53 minutes for individual therapy, case management, executive functioning/body doubling, and most groups.
We require 48 hours' notice to cancel or reschedule any session. This applies practice-wide, whether you're paying privately or billing through insurance.
A no-show fee of $200 applies to sessions missed without the required 48 hours' notice.
$200 per individual session; $50 per group session.
Yes. If you're paying out of pocket, federal law entitles you to a Good Faith Estimate of expected costs before you begin services. We'll provide this as part of getting started.

What is EMDR?

EMDR (Eye Movement Desensitization & Reprocessing) is a structured, evidence-based therapy for processing trauma. It's offered as part of standard weekly therapy or as a condensed Intensive — visit our EMDR page for more detail.

Do you offer EMDR Intensives?

Yes — condensed, extended-session blocks starting at 2 hours ($350), with additional time billed at $175/hour. These are private-pay only and not billed directly through insurance, though a superbill is available for potential out-of-network reimbursement.

What groups do you offer?

We offer several closed-cohort, curriculum-based groups on topics like DBT skills, boundaries, habit change, emotional vocabulary, and connection. Groups don't run on fixed start dates — they begin once enough people have joined. Add your name to the interest list for whichever group interests you, and we'll follow up on scheduling.

What forms of payment do you accept?

We accept credit and debit cards, as well as HSA and FSA cards.

What are your office hours?

Monday–Friday, 8am–3pm. Saturdays by appointment and private pay only.

What if I'm having a mental health emergency?

Therapy is not a substitute for emergency or crisis care. If you're in crisis or in danger, please call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.

How do I get started?

Email Aimee at aimee@therainbowinitiative.org, or use the interest form linked on our Groups page if you're interested in joining a group.

Common Questions

What states are we licensed in?